Over the past year, I’ve met with nearly 50 chain restaurant companies that vary in size from 10 to 10,000 units. I’ve had conversations with Safety, Operations, Supply Chain, and Facility executives in and out of C-suites. While different companies face different challenges, one thing is clear across the board: restaurant inspections – and the antiquated, paper-based inspection processes – suck. In 85% of the visits, executives said their restaurant managers pencil whip daily, weekly, and monthly inspections. The old-fashioned clipboard and pencil system is inefficient. For one thing, it’s incredibly time consuming.
In 1998, the American Government reached a Master Settlement with the tobacco industry which provided $500 million to The Truth to prevent young people from becoming cigarette smokers.
A decade earlier, I was the beneficiary of youth anti-smoking marketing. In my high school staircases, the health department placed posters with the following prose: