CoInspect Collaborative Excellence Blog

Will You Make the Grade?

Posted by Aaron Cohen on Dec 14, 2017 9:27:26 AM

 

 

Consider two restaurants. Both serve the same kind of food, both have friendly staff and are in an excellent location. But one is full of customers and the other nearly always empty. Why? The answer to this riddle is their letter grade: one has an A, and the other a B.  

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Topics: restaurant grading, restaurant letter grades, Restaurants, Brand Standards, foodborne illness, Operations, restaurant inspection, Compliance, Food Safety

Motivating Millennials with Mobile

Posted by Aaron Cohen on Dec 12, 2017 5:42:10 AM

 

Millennials love their mobile devices. Are you leveraging that passion in the workplace with mobile productivity tools?

Millennials comprise the largest demographic in the restaurant workforce. You’d bet a lot of your wealth that they all carry smartphones. Yet, unlike the white-collar world, almost none of them use that device for work beyond scheduling. What about training? Operations? Compliance?

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Topics: Restaurants, featured, Millennials in Restaurants, Operations, restaurant, restaurant employee, Compliance, Millennials, Mobile, mobile productivity, mobile technology

The Next Restaurant Tech Wave: IoT

Posted by Aaron Cohen on Sep 28, 2017 7:07:25 AM

For the past 3 years, American restaurant chains have invested in a series of technologies designed to boost revenues and improve customer loyalty.  Atop every front counter is a loyalty program tablet-based payment system. Signage encourages you to download the company’s new delivery app and every other television ad drives you to engage with the company’s digital presence.  The most recent technology cycle has focused on revenue growth through digital innovation. As that cycle matures, operators need new sources of economic opportunity and the next wave -- the Internet of Things -- is surging towards the kitchen.   

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Topics: food safety technology, iot in restaurants, Restaurants, Tech, featured, iot, Operations, restaurant chains, restaurant tech, Food Safety, internet of things, Quality Management

What Google Can Teach Restaurants

Posted by Manik Suri on Sep 19, 2017 7:37:46 AM

 

Most people don’t know what Google’s PageRank really means.  It’s not a ranking of website pages, it’s named for Google co-founder Larry Page because he devised the initial algorithm to rank a website’s importance.  While the formula is a closely guarded secret, it’s commonly understood that the genius of PageRank is how it uses the “wisdom of crowds” to distinguish the value of two search results.  Simply put, the more sites that link to you, the more likely you are to improve your PageRank.  The quantity and quality of links improves PageRank.  Better that The New York Times link to your most recent post than your mother’s chocolate chip cookie blog.

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Topics: best stores, featured, operational line checks, Operations, pen and paper, restaurant operations, Restaurants, wisdom of crowds

How Fast Casual Saved the Restaurant Business from Being the Next Big Tobacco

Posted by Manik Suri on Sep 13, 2017 6:44:05 AM

 

In 1998, the American Government reached a Master Settlement with the tobacco industry which provided $500 million to The Truth to prevent young people from becoming cigarette smokers.  

A decade earlier, I was the beneficiary of youth anti-smoking marketing. In my high school staircases, the health department placed posters with the following prose:

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Topics: fast food, health and wellness, Restaurants, Brand Standards, featured, Operations, Technology, fast casual, Food Tech