Over the past year, I’ve met with nearly 50 chain restaurant companies that vary in size from 10 to 10,000 units. I’ve had conversations with Safety, Operations, Supply Chain, and Facility executives in and out of C-suites. While different companies face different challenges, one thing is clear across the board: restaurant inspections – and the antiquated, paper-based inspection processes – suck. In 85% of the visits, executives said their restaurant managers pencil whip daily, weekly, and monthly inspections. The old-fashioned clipboard and pencil system is inefficient. For one thing, it’s incredibly time consuming.
What is your organization doing to make sure that every meal is safe?
Another day, another potentially brand damaging story—just ask Little Caesars. On February 7, the health department closed down an Indianapolis-based location because customers found some rodent feces on their pizza—it was clearly a food safety violation, and pretty disgusting. Meanwhile on the other side of the planet, athletes prepared their entire lives to compete in the Olympics. More than 100 people contracted Norovirus around the Olympic sites in Pyeongchang, where the athletes were in danger of getting a violent, contagious stomach illness that would derail their dreams and prohibit them from competing.
Restaurants are increasingly moving from clipboards and pens to digital technology. And they should. These digital tools streamline and simplify multiple processes – from taking customers’ orders to facilitating inspections.