A MOVEMENT IS AFOOT IN THE FAST-GROWING SECTORS OF THE FULL-SERVICE SPACE TO UPGRADE OPERATING TECHNOLOGY.
Hairnets and name tags will make a triumphant return to my household this summer. I have two teenagers and restaurant work beckons. But Generation Z runs their entire life—from homework to paying for movie tickets—on their phones. How will the restaurant industry, which counts millions of teenagers as employees, alter its workflow for a mobile generation?